Clients and case studies

Our clients

Kiss focuses on providing fast, effective and sophisticated eCommerce web sites and related fulfilment and mangement systems to SMEs generally with a turnover of between £500k and £25m, who are looking to grow rapidly and use the internet to power that growth. We work fast and flexibly delivering solutions of the quality, functionality and performance normally associated with far larger projects, but with the flexibility and budgets that a smaller customer wants and can afford.

Here are 3 case studies of current eCommerce customers.

Example case studies

Trade Appliances

* Winner of the DTI national eCommerce awards 2004

Trade Appliances is the UK's leading independent retailer of built in kitchen appliances. Thanks to the internet and the sophistication of the xCommerce platform, it has been able to expand from a 2 outlet regional operation in Nottingham to a national business handling 11,000 visitors a day with turnover of over £23 million.

Kiss Technologies' xCommerce software is the backbone of the Trade Appliances operation, powering 5 web sites and a call centre for sales, along with integrated order processing, fulfillment and customer service operations. This integrated technology allowed Trade Appliances to win the national eCommerce Awards 2004, as well as the eTrading award. Click here for more information about the award.

Services delivered:

Integration of the xCommerce platform
Development of 5 websites and supporting material
Call centre support (sales and customer service)
Business analysis and consulting
Totally managed hosting
Disaster recovery

Links:

Molton Brown

Molton Brown are a modern luxury goods company, producing "innovative products of exceptional quality that offer solutions to contemporary lifestyle challenges". They operate internationally with stores and product presence in department stores, hotels and restaurants in 15 countries, and loyal customers in over 150.

Such a disparate client base needs serving well and the internet provides the most efficient way to communicate with and provide for customers. Molton Brown needed a solid base and sophisticated technology to handle their fast growing business, and Kiss Technologies has been providing for their online, mail order and telephone sales requirements since 2000.

The website offers customers the option of multiple currencies, a variety of international shipping options, as well as automatic detection of the user's country and the presentation of relevant content to them.

Molton Brown outsource their fulfillment to Iforce (www.iforcegroup.com), a specialist fulfillment and logistics company, and we integrated the sales and customer service side system based on xCommerce with their bespoke logistics systems so that orders can be taken and processed in real time, with instant reporting of stock levels and availability to sales staff, as well as the status of a customer's order.

Services delivered:

Integration of xCommerce platform
Multi currency website
International call centre sales
Integration with 3rd party fulfillment company
Totally managed hosting

1cover

1cover is a global travel insurance company which started in 2003 with a mission to deliver high quality, low cost travel insurance efficiently over the internet. It currently operates in the UK, Ireland, Australia and New Zealand.

Kiss Technologies was commissioned to build a state of the art quoting and fulfillment engine for a flexible range of insurance products, and delivered it in just three months using the xCommerce platform as its backbone.

The first website selling travel insurance to Australia, www.1cover.com.au, launched in March 2004, with the other operations launching over a 6 month period.

Services delivered:

Bespoke development of websites and business platform
Use of xCommerce modules to power online payments, fulfillment, customer service and management, reporting
Totally managed hosting in the UK, Australia and New Zealand
Search engine optimization
ClearSurvey for customer satisfaction reporting and feedback